Dynamics 365 : Hide Insert Article button in Email

Recently, my company decided not to use Article anymore, and they found that it is annoying to see the button inside the email.

Solution

1. Remove Read Privilege.

Results

After granted back Read privilege.

Reminder 

Please note that with this setting, user cannot use article feature in everywhere.

Happy 365-Ing

Dynamics 365 : Account cannot be merged ?

Recently, my client hit an error when they want to merge two accounts due to duplication.

Unfortunately, system throw them an error stated "These record cannot be merged. One or both of these records was deactivated and cannot be edited.".

Demo

1. Two account : 1 Active and 1 Inactive

Result

2. Two account : both are Active

Result

Root Cause

- one of the account was deactivated.


Solution

- Make sure both records are in "Active" Status.


Happy 365-ing.